Defender Care Refund Policy

Defender Care stands behind our product with a 100% satisfaction guarantee. If you are not happy for any reason, you may request a full refund within the first 30 days of your Defender Care activation. All refunds must be submitted by emailing refund@defendercare.com or sending us a written request with delivery confirmation at:

Defender Care
Attn: Refunds
261 North University Dr.
Suite 500-53
Plantation, FL, 33324

Phone calls do not satisfy our refund requirement.

Please include your full name and phone number in the email or letter so we can process your refund as quickly as possible. All refunds will be credited back in 2 business days from the date received. You will receive an email back from Defender Care confirming or denying your refund request depending whether you exceeded the refund policy as stated above.

Our refund policy is required by Visa | MasterCard | Discover | American Express to protect you, the consumer, and Defender Care from fraud. Defender Care must inform you, the customer has 30 days for a complete refund and all refund communication must be in an email or letter to Defender Care.

Should a customer file a dispute with the bank before or after the 30 day refund period, all supporting documentation, including the refund terms and conditions, the signed and dated credit card receipt, all work orders and the recording of your telephone conversation will be submitted to the bank as evidence of the transaction.

Updated July 2018